FAQs

We are asked many questions in regards to placing orders, delivery times and returns process. In order to help you, we've created a list of some of the more frequently asked questions below. If you still can't find the answer to your question here then please don't hesitate to contact us via this website, e-mail or phone

Placing an Order

Is there a minimum order value?

No, there is not a minimum order value, although for UK mainland orders over £70 (excluding Scottish highlands), you will qualify for free delivery.

I can't see what I'm looking for, can you supply it?

If you cannot find a specific product, please [contact us] with your requirements and we may be able to source it for you, or find an alternate. We hold 16,000 items in stock - so chances are we have it here, and haven't yet put it up on the site !!

How do I return my order?

To return an order, simply complete the returns form which can find here: Returns Form, and send it back to us. We recommend using www.parcel2go.com if you're within the UK mainland.

Can I cancel my order?

Absolutely. Contact us at sales@northseaworkwear.com in order to do so.

Delivery

Do you deliver next day?

We aim to despatch workwear orders placed by 2pm the same day , for next working day delivery within the UK mainland, subject to stock. For non stock items however, we ask that you allow 3-5 working days for delivery during busy periods.

Can I have my order delivered to a different address?

Yes, we can deliver to both residential and business addresses.

Do you charge for delivery?

Yes, standard delivery charge for UK mainland is £4.90 + vat for orders under £70 excluding vat. European and International customers please see our shipping rates section.

Do you ship to ...?

We are happy to ship workwear to our overseas customers; however do keep in mind that all orders are charged in pounds sterling, on site currency conversion values are to be used for reference only and they are not a true representation of the current market conversion rates. Please be advised that any import/customs duties are the responsibility of the receiver. Delivery within the UK mainland can vary in some locations such as; Northern Ireland, Scottish Highlands and the Scottish Islands. We will always notify of any additional carriage costs and you will be contacted by a member of our customer services team.

How can I track my order?

We will advise via email when your order is due to be despatched. We will then be able to provide you with your tracking number which can be used via our couriers websites to track your order.

I am trying to track my order but the tracking number does not bring anything up?

If you have been given a Fedex tracking number then please ensure that you are using the Fedex UK website. Likewise DPD website for DPD trading.

What happens if I am out when the courier comes?

If you are out when the courier attempts delivery of your order they will leave a calling card for you to respond to, unless you have previously provided us with information for the parcel to be left in a secure location. N.B If you give your mobile & email address the DPD driver will text you in advance to alert you to the nearest hour of delivery, which is pretty handy !

Returns

How long do I have to return an item?

Should you purchase an item and later decide it is not suitable, it can be returned to us within 30 days of the item being received for a refund (less original carriage costs) or for an exchange providing it meets the following conditions:

  • Must not have been worn
  • Still in new re-saleable condition
  • Complete in its original packaging including original tags and labels
  • Must not be a personalised (embroidered/printed) garment
What if an item doesn't fit?

If in the event your item doesn't fit upon arrival, you can return it using the enclosed returns form, as outlined in the previous question.

What if the item is faulty?

Goods that are found to have a manufacturing fault on receipt by the customer or develop a fault through reasonable "Wear and Tear" within a 6 week period from date of invoice will be exchanged free of charge subject to inspection by North Sea WorkWear. After this time, faulty goods will be sent back to the manufacturer for inspection. Any standard Royal Mail carriage costs incurred by the customer on returning faulty goods will be reimbursed in full providing the item can be verified as faulty.

I have lost my returns slip, what do I do?

If you no longer have the returns slip provided in your parcel then you must contact us via phone or email to obtain a returns number before returning any goods. You will be required to pay the carriage charge on exchange items; however we will endeavour to keep this cost as low as possible.

How long will it take for my refund/exchange?

Upon speaking to our team to discuss your request, we generally aim to get refunds and exchanges done within 7 working days. However, please consider during busy periods the process could take slightly longer. If this is the case one of our staff members will be in touch to inform you.

What happens if my return goes missing?

If you have returned a parcel to us and we have not been in contact with you within 7 working days, we would recommend that you contact Royal Mail or the courier that you sent it back via and obtain tracking information.

What is the returns address?

Our returns address is: North Sea Workwear, Unit 1 Barratt trading Estate, Denmore Road, Bridge of Don, Aberdeen, Scotland .

I haven't been refunded enough? i.e bulk buy prices

If you have purchased goods on a bulk buy rate and you return goods that then take the original order below the bulk buy rate, your order will be recalculated and you will be charged the difference.

VAT

I am a company outside of the UK within the European union and I am being charged VAT on my order, why is this?

All orders within the European union will incur VAT on the order, however if you are a registered company and can provide us with your VAT number, we will then reimburse the VAT amount when the order is placed

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